Admin unable to delete ESSO user cache error: Windows could not stop the ESSO Security Services service on local computer (309934)

• Description

  The user is a Admin on her laptop, and all other laptops. This Admin does not have permission to delete the ESSO user cache on any laptop. When trying to stop the ESSO Security Services on any machine, the Administrator receives error "Windows could not stop the ESSO Security Services service on local computer. The service did not return a error. This could be an internal Windows error or an internal service error. If the problem persists, please contact your system administrator." 

• Cause

  Windows could not stop the Dell Esso Security Services service on Local Computer.

  The service did not return an error. This could be an internal Windows error or an internal service error. 

• Resolution

  in order to delete the cache we can proceed with a local administrator.

   

  you can also try to delete the cache from the console, you choose the accesspoint which you want to delete the cache, and in the action tab you can delete the cache files.

   

  You may also verify the port 

   

  in the trace file i can see:

  WG SERVER [computername]:3644 for domain IN IS DOWN OR UNREACHABLE

   

  Please verify if the port 3644 is open in the time you proceed the clear cache.

   

  In the QESSO 9 version there is no specific permission in the cache directory (not the case for the 10 version there is some changes on the cache directory that needs to do), so with a local administrator you can proceed a clear cache as well.

   

  The issue may be caused from that the wgss is still running and in this case you cannot delete a file in use. What needs to be done is to stop the service and apply the registry keys(dontrestartsecurityservices). to ensure that the wgss is not running in the time pf the clear cache.