SSO Not Working on One Workstation (106867)

• Description

  On one workstation QESSO detects only a handful of web applications, but not others. 
  
  Manual uninstallation and reinstallation didn’t change anything.  The SSO engine GUI does show all applications listed in there, so not a cache issue.
  
  The problem isn’t linked to a specific user (reproduced if the engine is started as someone else).  Traces attached show the engine detecting a first application (Infinity, thick client), then failing to detect another (ADP, web based in IE8).

• Resolution

  The Microsoft API accessibility is not functioning on the system.  

  Run the regsvr32 in a cmd window with administrator mode enabled.

  Steps:

  1. Click the Start Button, then in the "Start Search" box type CMD but DO NOT press Enter yet.

  2. In the list above, under "Programs" right-click on CMD that appears above and choose "Run as Administrator" and click "Continue".

   

  On 32-bit systems:

  Launch the following commands:

  C:\Windows\System32\regsvr32 C:\Windows\System32\oleacc.dll

  C:\Windows\System32\regsvr32 C:\Windows\System32\IAccessible2Proxy.dll

   

   

  On 64-bit systems:

  Launch the two following commands:

  C:\Windows\System32\regsvr32 C:\Windows\System32\oleacc.dll

  C:\Windows\System32\regsvr32 C:\Windows\System32\IAccessible2Proxy.dll

  and:

  C:\Windows\SysWOW64\regsvr32 C:\Windows\SysWOW64\oleacc.dll

  C:\Windows\SysWOW64\regsvr32 C:\Windows\SysWOW64\IAccessible2Proxy.dll

  Thereafter re-launch SSOWatch.

  Note this is not an QSSO problem but Internet Explorer accessibility.