SSO engine does not detect Internet Explorer web applications on some workstations (188190)

• Description

  SSO engine does not detect Internet Explorer web applications on some workstations whatever the connected user. It normally runs on other workstations with the same users.

• Cause

  This could be a problem accessing the Windows accessibility API used by Enterprise SSO to detect Internet Explorer web pages.

• Resolution

  Run the regsvr32 in a cmd window with administrator mode enabled.

  Steps:

  1. Click the Start Button, then in the "Start Search" box type CMD but DO NOT press Enter yet.

  2. In the list above, under "Programs" right-click on CMD that appears above and choose "Run as Administrator" and click "Continue".

   

  On 32-bit systems:

  Launch the following commands:

  C:\Windows\System32\regsvr32 C:\Windows\System32\oleacc.dll

  C:\Windows\System32\regsvr32 C:\Windows\System32\IAccessible2Proxy.dll

  On 64-bit systems:

  Launch the two following commands:

  C:\Windows\System32\regsvr32 C:\Windows\System32\oleacc.dll

  C:\Windows\System32\regsvr32 C:\Windows\System32\IAccessible2Proxy.dll

  and:

  C:\Windows\SysWOW64\regsvr32 C:\Windows\SysWOW64\oleacc.dll

  C:\Windows\SysWOW64\regsvr32 C:\Windows\SysWOW64\IAccessible2Proxy.dll